Policies...


Telephone Calls
Our phones are answered from 8:00 A.M. to 5:00 P.m. Monday through
Thursday and 8:00 A.M. to 4:00 P.M. Friday. Our assistants are trained
to answer many patient questions. If he/she is unable to answer your
questions, an answer will be relayed from the doctor to you. You may
reach us at:

• 1-208-234-1960 for appointments
• 1-208-234-1990 for business and billing concerns

1-800-574-7077 Toll Free. To save time and expense of follow-up visits, we may ask you to call us to report on your condition. Our assistants will take this information and relay any instructions from the doctor.



Appointments
All office visits are by appointment only. We have instructed our receptionist to ask the nature of your problem to help schedule the correct amount of time needed for your visit. We try our best to stay on schedule, although emergencies sometime arise - especially in an orthopedic practice. If we are seriously delayed, we will try to notify you beforehand. Please give our receptionists phone numbers where you may be reached in the daytime. All minors under 18 years of age must be accompanied by a parent or legal guardian in order to be treated by our physicians. If you cannot keep your appointment, please cancel as soon as possible so that we may benefit another patient. A charge will be made for repeat unkept appointments.



Appointment Locations
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Medications
Please inform our x-ray assistants of all medications you are currently taking for treatment of other medical conditions.



Emergency Care
If you have an urgent problem, please call our office for instructions. After hours call our answering service at (620) 235-2400.

In a True Emergency it is best to go to the emergency room at the hospital. The emergency room doctor will contact us or the orthopedic doctor on call.

Confidentiality
Your medical record is stricktly private. We will not give out information regarding your condition to your employer, friends, or relatives without permission. The only exception to this is when required by law, as in industrial injuries, assaults, etc.

Fees
The fees charged by our office are comparable to other orthopedic surgeons in this region.

Financial Policy
The patient isresponsible for all medical bills in our office. Our staff will bill your medical insurance for you as an accommodation and convenience to you with out charge. It is the patient's responsibility to know your contract benefits (PPO, HMO Network, etc.), assure collection of insurance payments to us, and to negotiate with your insurance company over any disputed claims.

Payment is expected at the time of service unless previous arrangements have been made with our business office. If you have insurance, please present your card to the receptionist at the time of the appointment.

If you are having surgery, be sure you understand exactly what your insurance covers and why. Many insurance carriers now require pre-authorization, second opinions, and daily utilization review for elective surgeries.

Insurance
If you have no insurance, financial arrangements must be made with our business office prior to scheduling surgery.

If you are seen for an alleged workman's compensation injury and the workman's compensation insurance carrier determines this is not a result of a compensable injury, you will be billed for our usual and customary fee.

Patients who are in litigation should be aware that medical bills must be paid regardless of the outcome of litigation. You will be held liable for prompt payment of our charges unless arrangements are made with out business manager.

Charges are made for legal reports to attorneys. No information will be released to them without your written authorization. If your insurance company rejects your claim, or if they pay less than the total bill, our policy requires you to pay the balance in full upon receipt of your statement.

If you cannot pay your bill in full after insurance payment, please contact our business office to make monthly payment arrangements.

Billing Information
We accept payment by check, cash, money order, MasterCard or Visa. A $15.00 handling charge is applied to all returned checks. Delinquent accounts over 90 days are turned over to our collection manager.

You will receive an itemized statement until your bill is paid in full, whether or not you have insurance. This is a courtesy to you to be aware of the status of payments on your account and to have a record of services. Interest of 1.5% per month (18% per year) will be applied to any amount not paid 90 days after the first billing.

Diability forms will be filled out for $5.00 per form.

Doctor-Patient Relationship
This interacion is based on a mutual understanding. We make a special effort to explain everything to you regarding your condition, medicine, and treatment. If ou have any questions or something is not clear to you, pleae do not hesitate to ask.

Information on this site is for Educational Purposes Only!